"satisfaction" CNS Standards List |
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CNS 15484
2023 Edition Quality management − Customer satisfaction − Guidelines for dispute resolution external to organizations 品質管理－顧客滿意度－組織外部爭議解決指導綱要 |
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CNS 15483
2023 Edition Quality management − Customer satisfaction − Guidelines for codes of conduct for organizations 品質管理－顧客滿意度－組織行為準則指導綱要 |
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CNS 15332
2023 Edition Quality management − Customer satisfaction − Guidelines forcomplaints handling in organizations 品質管理－顧客滿意度－組織抱怨處理指導綱要 |
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CNS 15483
2022 Edition Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations 品質管理－顧客滿意度－組織行為準則之指導綱要 |
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CNS 15484
2022 Edition Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations 品質管理－顧客滿意度－組織外部爭議解決指導綱要 |
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CNS 16096
2019 Edition Quality management − Customer satisfaction − Guidelines for monitoring and measuring 品質管理－顧客滿意度－監督與量測指導綱要 |
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CNS 15332
2018 Edition Quality management − Customer satisfaction − Guidelines for complaints handling in organizations 品質管理－顧客滿意度－組織處理抱怨指導綱要 |
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